Once your Network System has been implemented, there are several areas of on-going support necessary for the daily and weekly operations of all your information technology systems. From virus protection to backup, from Server monitoring to user support, small and mid-market companies need to maintain uptime but are challenged to have the right resources in the right place at the right time. And with new requirements for Disaster Recovery (DR) planning in place, having documented, "audit-able" systems available reduces the overhead required in-house.

To help you maintain your IT systems, Prospera offers the ProSupport family of services that save your organization time and money by having only those resources you need, only when you need them. They include:

• Server Monitoring, Support & Administration
  ProMonitor allows Prospera to provides a remote monitoring connection into your network in order to minimize any interruptions due to support or server administration.  Alerts and reporting are available to internal support or through one of Prospera's ProSupport plans.
• Security Systems Monitoring & Support
  Exetnding our ProMonitor service, ProSecure provides protection from virus, intrusion, spyware and other malicious code via remote security and monitoring on your network. With additional options, such as content filtering, we are able to fully cover your security and ensure availability.
• Email Security
  Prospera's ProMailSecure is a managed service from Postini, the largest provider of spam filtering and email security for small and medium businesses.  Processing over 4billion emails per week, the Perimeter Manager Small Business service delivers heightened email security while taking on the hassles of spam and virus definitions and updates.
• End-user Help Desk Support
  Additional packages and/or options allow Prospera to deliver end-user help desk support. Our ProDesk service supports users with operating system, email and other basic infrastructure support issues, as well as with Microsoft Office, Lotus Notes and other popular line-of-business applications.
• Data Replication, Storage Management & Off-Site Data Backup
  Rounding out our Disaster Recovery and Business Continuity practice, Prospera is able to support data backup and overall storage management with off-site data storage facilities. Depending on your applications and data volume, we are able to construct policies and procedures for data transport, and we are able to "image" servers for prompt server recovery.