Your initial investment in information technology infrastructure does not guarantee a payback.  But making sure that your users are as productive as they can be will help ensure that you’re getting what you should from your systems.

Prospera works closely with each client on an ongoing basis to customize our ProDesk support services to meet their IT objectives. Today, Outsourcing has become a strategic tool, influencing corporate growth and boosting financial stability.  If the time and effort spent on running your IT infrastructure is detracting you from the core business of your company, then you can benefit from outsourcing some, or all of these functions to us in a way that suits your business needs best.

We will report to you on a regular basis, specified by you, with a breakdown of calls received, problem areas, recommendations, project progress, network/hardware performance and any other areas of your IT business that you wish to be included.

This is a summary of what we offer you when you outsource your Helpdesk through Prospera’s ProDesk:

• Round-the-clock unlimited phone support on toll free lines (North America only)
• Round-the-clock unlimited online support (anywhere in the world)
• Remote Diagnostics & fixes with Net Support manager or XP's Remote Assistance
• Web-based call tracking system accessible by everyone in the support chain
• Monthly Activity Reports of all incidents logged and their resolutions
• Escalation Procedures (to your IT department or through Prospera services)
• Cost effective cover for all your IT requirements
• Guaranteed response times
• Technical Account Managers
• Dedicated Customer Service Team
• Service levels that can be tailor made to meet your business requirements