Today, voice and data solutions have developed into a unified network that can share data, reach remote users, and generate cost savings with employee efficiency. By providing insight into the ongoing advances of this convergence, our team leverages our understanding of your voice needs with the knowledge of data networks to deliver an optimally efficient, integrated platform.

Prospera can help you look into the viability of Voice-over-Internet Protocol (VoIP) for your organization, then help you plan and configure a solution that meets the converging needs of your company’s voice and data. We work with several delivery partners to jointly deliver a strong solution on a sound system platform.

Caller ID-to-Database & Voicemail-to-Database Integration
Integrating Caller ID and voicemail message recordings as data elements, organizations can build a richer database usage. In-bound Caller ID can be linked to databases in order to retrieve relevant information to a users screen. The improved customer service and the increased productivity deliver certain dollar benefits. The ability to attach voice mail messages to data records improves operational and audit performance on a customer record basis. These voice and data convergence points create an opportunity to gain measurable performance improvement and Prospera can help you get there.

Strategic Delivery Partners
Prospera’s delivery partner relationships allow us to take an active role on Voice related issues. Helping you plan and evaluate various options, we can also help you narrow the field of potential solution delivery vendors. And as always, we ensure that a solid infrastructure is in place to host whatever the needed Voice solution.